by Elizabeth Hatch, Vice President of Quality
At AVEKA, we understand that managing the customer experience from initial contact through manufacturing and product release is essential to our success. Our commitment to quality goes beyond meeting specifications, it’s about delivering a consistent, value-added experience at every stage in the business process.
Our Approach to Quality at AVEKA
Our Quality Policy is simple yet powerful: Exceed our customers’ expectations.
At AVEKA, we define quality as the customer experience. To master this, we’ve embedded quality into every functional area of our business, guided by clear objectives:
Why Quality Matters in Contract Manufacturing
As an extension of our customers’ operations, AVEKA is responsible for maintaining robust quality systems that ensure every stage of the manufacturing process meets or exceeds expectations. Quality starts with a clear understanding of customer needs, applicable regulations, and capturing critical details before production begins.
Our customers trust us to deliver a reliable product, maintain regulatory compliance, and protect their brand reputation. Whether it’s controlling particle size distribution, achieving exact blending ratios, or meeting food-grade safety standards, AVEKA takes that responsibility seriously.
Here’s how we enhance the customer experience:
- Tailored Solutions: Every customer has unique requirements; contract manufacturing is not a one-size-fits-all service. We collaborate closely with our customers to customize processes and solutions that meet their exact needs, without compromising on quality.
- End-to-End Quality Integration: Quality at AVEKA is woven into our culture, not confined to one department. Our systems are designed to be flexible to evolving requirements while maintaining controls for consistency and compliance. From raw material inspections to final product testing, we follow well-documented customer specific protocols, adhere to industry requirements, and meet regulatory standards to ensure product safety and reliability.
- Experienced, Improvement-Driven Team– The customer experience starts with our dedicated team. AVEKA’s team is responsive, reliable, and fully invested in delivering great service. When challenges arise, they take ownership, conducting root cause analyses, implementing corrective actions, and driving long-term solutions. Every team member is encouraged to identify areas for improvement to strengthen our systems and customer satisfaction.
Partnering for Success
When you choose AVEKA, you’re selecting more than a contract manufacturer—you’re partnering with a team dedicated to delivering tailored, reliable solutions and an exceptional customer experience.
Contact AVEKA today to learn more about how our contract manufacturing services can support your next project.